Category Archives: twitter

>The Return of Blogging

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>It’s funny. This blog has been feeling neglected. Just this evening I asked my coworkers what I should blog about. What I like about blogging is that it is informal, conversational, and a way to make thoughts and ideas tangible.

TechCrunch reports:

In October, comScore estimates that Twitter had 58.3 million unique visitors worldwide, down from 58.4 million in September. Meanwhile, WordPress.com gained 10 million unique visitors to end the month at 151.8 million—this is after going pretty much nowhere since March, 2009.

Twitter is a tool that is here to stay, but it’s not a replacement for blogging. Twitter’s great for sharing links, seeding ideas, and updating statuses. However, this blog is where I can develop my ideas and nurture my creative side.

Let’s see if I can’t start doing this on a regular basis.

>ANAHEIM INTEGRATES TWITTER WITH 311 SERVICE CALLS

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ANAHEIM, Calif. (August 31, 2009) –City of Anaheim Mayor Curt Pringle (@CurtPringle) announced the integration of Twitter with the City’s 311 service request system, effective today. Residents, businesses and visitors who are on-the-go around Anaheim can send service messages using Twitter, making this addition to 311 a truly mobile application. Twitter users can get started immediately by following @Anaheim311.

Using technology in its most effective form means engaging in useful and meaningful applications,” said Mayor Pringle. “I am proud of the City’s 311 service request system, and expanding 311 by integrating Twitter as a way to reach City Hall is an exciting venture. Now, residents, businesses and visitors have yet another avenue by which to access city services anytime and anywhere.

The use of Twitter enhances customer service for residents, businesses and visitors who engage social media on a daily basis, allows Twitter users a safe and relevant portal for communicating with the City, and creates an additional avenue by which residents, businesses and visitors can reach the City regarding a question and/or service request. Requests received via Twitter will be responded to in the same manner as all 311 requests.

  1. Text message “follow anaheim311″ to 40404 or click “Follow” at http://twitter.com/anaheim311
  2. Send a direct message “d anaheim311 I am reporting…”

The City’s 311 hotline is one of the major components of the City’s customer service initiative, Anaheim Anytime. Callers to 311 are able to obtain answers to questions or make requests of City Hall without having to know the exact phone number for the department they are calling. Callers can dial 3-1-1 from a landline phone in the City of Anaheim, or (714) 765-4311 from a cell phone or from outside Anaheim. Service Representatives are available to answer your questions in English and Spanish Monday through Friday from 7 a.m. to 5:30 p.m. After hours users can access a list of frequently requested services (listed in English and Spanish), or simply leave a message for follow up on the next business day.

Anaheim Anytime, introduced by Mayor Pringle in 2006 at his State of the City address and launched in 2007, is a comprehensive customer service program enabling residents and businesses to interact with the City. The system improves communications, ensuring requests for services or information are tracked and properly routed to the correct City department. Citizens can enter a request, suggestion or comment at any time on the City’s website, www.anaheim.net, by clicking the Anaheim Anytime logo.

For more information please visit www.anaheim.net.